Frequently Asked Questions
We’re committed to transparency, providing clear answers to common questions about our services.
General Questions
We’re committed to transparency, providing clear answers to common questions about our services.
How do I start my removal and get a quote?
To get a free quote, provide details about your items, properties, access, and services required.
For homes with more than 2+ bedrooms, large offices, or moves that require extensive packing, we recommend an on-site or video survey. This allows us to give you a more accurate estimated quote.
What areas in London do you cover?
We cover all London boroughs and surrounding areas. Whether you are moving locally within your borough or to an entirely different part of the city, our team has it covered.
Are my belongings insured during the move?
Yes, we are a fully insured removal company. We provide Goods in Transit insurance during transport and Public Liability for every move, ensuring your possessions are protected until they reach their destination.
Do you provide same-day or 24/7 service?
We operate 24/7, 365 days a year, and strive to accommodate same-day removals. Bank holiday bookings are also available, but they fill up quickly, so we recommend reserving your slot as early as possible. For urgent moves, call us to check immediate availability: 07864 203002
What is the cancellation period?
We require at least 24 hours’ notice to amend or cancel your booking, and any deposit paid will be fully refunded. If you postpone or cancel within less than 24 hours of the booking time, a cancellation fee of 30% of the total order will apply (equivalent to the deposit). For same-day, short-notice or bookings made less than 24 hours in advance, cancellations or rescheduling will incur a 50% fee of the total order. This charge covers labour, vehicle allocation, and lost scheduling opportunities.
What happens if the removal takes longer than expected?
Additional time will be charged in half-hour increments. We’ll inform you in advance to keep you updated throughout the move.
How do you handle heavy items like pianos?
We have specialised experienced staff for moving bulky or high-weight items. Please mention these during your booking so we can plan appropriately.
Do you assist with packing fragile items?
Absolutely! We carefully pack fragile items like artwork, using professional materials, including acid-free tissue and reinforced boxes, to ensure your fragile valuables are fully protected.
Can I travel in the van?
Yes, if seats are available. Availability depends on the van type and number of helpers.
When does charging start and stop?
Charging begins when the driver arrives and makes contact with you, and ends when the last item is inside the delivery location.
How large are your vans?
We use 3.5-tonne Luton vans with a tall lift, suitable for most full-house moves.
What if my furniture doesn’t fit through the door?
We can dismantle furniture if needed. Additional charges may apply depending on time required.
Do you charge extra for stairs?
No, we don’t charge extra just for stairs. If your move involves many stairs, we may send more movers or let you know that it could take longer, which may affect the cost. However, the final price is based only on the time and number of movers needed to complete the job.
What items are you unable to transport?
Due to safety regulations, we will not carry hazardous materials, explosive items, or illegal substances under any circumstances. Please contact us for a full list of excluded items.
How do you ensure my furniture is safe during a house removal?
Our expert team uses blankets and secure straps in all vehicles. We handle every item with care, ensuring a stress-free transition to your new home.
What materials do you use for your professional packing services?
We use double-walled boxes, acid-free tissue paper, and protective bubble wrap. Our packing solutions are designed to secure even your most fragile valuables.
In your full house or office moves, do I get a discount if I book additional services?
Our full house and office removals service includes professional packing, furniture assembly and dismantling, protective wrapping for fragile items, loading and unloading, and secure transit. Add additional services such as cleaning or clearance and get 10% off.
Service Details
Can you handle office relocations outside of standard business hours?
Absolutely. We specialise in evening and weekend office moves to ensure zero disruption to your workflow. Our efficient team gets your workspace fully set up with minimal fuss.
Is the Man and Van London service ideal for small furniture collections?
Yes, it is the perfect flexible solution for small moves, studio relocations, or picking up items from stores. It offers the same expert care but at a more compact scale.
Our experienced team handles all the hard work, providing deep cleaning and professional sanitisation to make your place spotless and welcoming. Choose end-of-tenancy cleaning, new home cleaning, or both. Add to your removal booking for a 10% discount.
How does our cleaning service work?
What’s included in your clearance service?
We handle everything from unwanted furniture and appliances to general household clutter. We prioritise responsible disposal, donating usable items whenever possible, and all waste is disposed of responsibly.
Yes, we provide efficient office clearance services across London and surrounding areas, handling waste disposal to help keep your overheads low.
Do you offer commercial clearance services?
Yes, we offer disposal services. We are also able to take items for disposal on moving day. Additional charges may apply, so please inform us in advance to make the necessary arrangements.
Can you help dispose of unwanted furniture?
Packing & Clearance Questions
We offer packing kits including double-walled boxes, bubble wrap, and tape. You may also use your own materials if they meet our standards. Materials can be delivered in advance; please allow enough time for packing before movers arrive.
Do you provide packing materials?
Our team carefully wraps all items, from fragile glassware to large artwork, ensuring complete protection throughout the move.
What is included in your full packing service?
We offer full and partial packing services for entire properties or specific items, including fragile, antique, or high-value belongings. Please book at least 48 hours in advance to ensure materials and team availability.
What packing services are available?
Booking & Pricing
How quickly can I get a quote for my removal?
We pride ourselves on efficiency. Request your free no-obligation quote by calling us, filling out the form on our website, or contacting us via WhatsApp. We’ll review your requirements and provide a clear, competitive price. Request early to secure your preferred moving date and time.
What is the process to book a move?
Once you are happy with the quote and all service details are confirmed, we take 30% deposit to secure your preferred date and time, and the remaining amount in cash to the driver or via bank transfer . If any details change after booking, just let us know, we’ll be happy to adjust the quote or update your booking.
Our services are charged based on an hourly rate, depending on the number of staff and vehicles you need. We also offer half-day, full-day package, and full service package. Once we have all the details of your move, we can provide an estimated cost, a fixed-price offer, or advise if choosing a package would save you money.
Our pricing is transparent and flexible, tailored to your specific needs. To help with planning, we categorise our primary removal services into time-based sessions:
What are your pricing structures and session options?
Half Day Service – up to 4 hours
Ideal for smaller flat removals, office clear-outs, or focused packing sessions.
Full Day Service – up to 8 hours
Best for larger house removals and complex commercial relocations requiring extended logistical support.
Full Premium Service – up to 10 hours
All-inclusive moving service with loading, unloading, assembly and disassembly, full packing materials, and up to four movers.
All-inclusive moving service with loading, unloading, assembly and disassembly, full packing materials, and up to four movers.
Which payment methods do you accept?
We accept Bank Transfers, and Cash on the day of the move. Detailed payment instructions are provided with your booking confirmation.
Do quotes include tolls, congestion charges, ferry fees, or parking?
No. Any tolls, congestion charges (£18 for the congestion zone), parking fees, or ferry costs must be paid to the driver at the end of the job, or can be included in your total bill and paid by bank transfer. Ferry costs for return trips are also the customer’s responsibility.
Is the quote received accurate?
The quote you receive is an estimate based on the information you provide, and the complexity of the work, which cannot always be fully predicted until the service is carried out. The price may increase if there are factors not originally mentioned, such as multiple flights of stairs, narrow staircases, small lifts with limited capacity, items that require dismantling due to size or access restrictions, long distances between parking and the property, parking not being readily available, additional packing required on the day, or more items than initially listed.
We always do our best to avoid unexpected costs. If we believe more time will be needed, we will inform you in advance so you are fully aware and never left in the dark. We will clearly communicate any situation that may affect the price. Any changes to your requirements may result in additional charges.
What is the minimum booking time?
Minimum charge is 2 hours. Jobs requiring 3+ movers may have a 3-hour minimum.
Still have questions?
If your specific concern isn’t addressed here, our expert team is ready to assist.
Please get in touch with us via our Contact Page
WhatsApp Us: +447864203002
Call us at: 07864 203002
or email us at: info.removalnm@gmail.com