Terms and Conditions

These Terms & Conditions outline the legal framework governing all services provided by Removal Near Me.

By booking our services, you agree to comply with the terms outlined below.

These terms define the rights, responsibilities, and obligations between the Removal Near Me and the customer.

The terms “you” and “your” refer to the customer using our services.

The terms “we,” “us,” and “our” refer to Removal Near Me, the service provider.

These conditions may be changed or made subject to a prior written agreement between the parties.

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1. Quotations and Pricing:

All quotes provided by Removal Near Me are based on the information supplied by the customer regarding volume and access. Quotes remain valid for 14 days from the date of issue. We reserve the right to amend the price if the work differs from the original description or if additional items are added on the moving day without prior notice.

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1.1: Unless otherwise stated, our prices exclude parking fee, customs duties, tolls, ferries, inspections, and government fees. It does not include us, taking responsibility for your goods.

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1.2: All quotations are provided as estimates unless explicitly stated as a fixed-price job. We aim to complete the work within the estimated timeframe; however, any additional chargeable hours will be added to the final price, and you will be notified before the job is completed.

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1.3: Additional charges may apply under the following circumstances:

• Access issues: When stairs, lifts, windows, or doorways prevent free movement of goods without risk of damage or injury, or when mechanical equipment or structural changes are required. Also applies if the approach road or driveway is unsuitable for our vehicles, or if delivery/collection is requested above ground or on upper floors.

• Extra fees: Costs incurred for parking restrictions, permits, or other charges required on your behalf.

• Delays: Waiting time for keys or access (also applicable to fixed-price jobs).

• All quotations cover only the work explicitly specified. Any additional work, or work carried out on separate days, will be charged at the standard hourly rate as a separate job, unless otherwise stated in the written quotation.

• Should circumstances outside our control cause the service to take longer than the estimated or fixed time, additional charges may apply.

• Any extra materials, equipment, or labour required during a job, including hoists, sash window removal, piano removal, or other special requirements, that were not disclosed or agreed upon prior to commencement will be charged at the applicable rate, unless explicitly included in the agreed quotation or confirmed in writing by Removal Near Me.

• Owner self-packs: If items are self-packed by the owner and are not ready at the agreed start time, the quotation may be subject to review to account for additional packing or delays.

• Out-of-area services: For services outside the M25, we reserve the right to apply an additional charge of £1.20 per mile on top of the standard hourly rate.

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2. Work Not Included in the Quotation, unless expressly agreed in writing:

• Removal or installation of built-in furniture

• Disconnecting, reconnecting, dismantling, or re-installing equipment, fixtures, or fittings

• Taking up or laying fitted floor coverings

• Moving items from a loft, unless there is safe, properly lit, and secure access

• Moving or storing items inside our van beyond standard transport

• Garden furniture and equipment: Dismantling or assembling garden items and equipment, including sheds, greenhouses, garden shelters, outdoor play equipment, and satellite dishes. This also includes moving paving slabs, planters, or similar items.

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Important: Our staff are not authorised or qualified to perform these tasks. We recommend hiring a properly qualified professional to carry out these services separately.

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3. Unsafe or unhygienic conditions

We reserve the right to withdraw our services if the job site is unsafe or unhygienic. If the service cannot be completed due to conditions beyond our control, the full quoted labour cost will still apply, along with any additional costs incurred.

 

4. Your Responsibilities

It will be your sole responsibility to:

• Provide accurate details regarding any specific handling requirements.

• Obtain, at your own expense, all necessary documents, permits, permissions, licences, and customs paperwork for the services.

• Pay for any parking or meter suspension charges incurred during the move. Our 3.5t Luton Van requires 2 parking bays (10m allocation). Any parking infringements will be added to your bill.

• Keep valuables such as jewellery, cash, important documents, and other high-value items under your control. We do not accept responsibility for loss of these items.

• Ensure your property is ready for transit or storage and is suitably packed if you have arranged packing yourself.

• Be present or represented during the move to ensure nothing is left behind or taken in error. You are responsible for checking the premises before our staff leave. Any items left behind will be delivered at your expense.

• Ensure inventories, receipts, job sheets, or other relevant documents are signed by you or your authorised representative as confirmation of collection or delivery.

• Arrange protection for property left in unoccupied or unattended premises, or where others (tenants, workmen, etc.) may be present.

• Use appropriate packing materials to prevent damage. We are not liable for damage to improperly packed or unpacked items.

• Prepare and stabilise appliances or electronic items prior to removal.

• Empty, defrost, and clean fridges/freezers. We are not responsible for their contents.

• Ensure all domestic and garden appliances (washing machines, dishwashers, hose pipes, etc.) are clean, dry, and free from residual fluid. Disconnect batteries where possible.

• For property containing built-in batteries (e.g., e-scooters, e-bikes, e-skateboards):

  • Ensure goods are free from visible defects or faults

  • Store batteries at the lowest possible charge

  • Drain fuel or other fluids from appliances or vehicles where possible.

  • Do not stack battery-powered items and allow air circulation

• Declare the value of goods in writing. If the declared value is lower than the actual value, our liability will be reduced. 

• Provide accurate and up-to-date contact details for communication during transit or storage. 

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5. Our Responsibility

It is our duty to deliver your goods to you, or make them available for collection, undamaged — meaning in the same condition they were in immediately before being packed or otherwise prepared for transportation and/or storage.

• Insurance coverage: All goods are insured in our van for up to £10,000, with a £250 excess per claim. Customers are responsible for arranging additional insurance if required.

• Coverage conditions: Goods are protected by our insurer only if the Removal Near Me team has prepared the items for transport as listed on the Transport/Inventory List provided by the customer.

• Packing responsibility: If we pack or prepare your goods, we are responsible for delivering them undamaged, meaning in the same condition as before packing or preparation.

• Compensation for failure: If we fail to meet our responsibilities, we will compensate you for any loss or damage caused by our negligence or breach of contract.

• Exclusions for improperly packing: We are not liable for loss or damage if items are not properly packed by you. All screen items, such as TV, laptops, computers and others fragile items, must be on their original packing as required by our insurer. Compensation only applies if loss or damage occurs due to our negligence or breach of contract. Alternative: If original packaging is unavailable, purchase specialist TV/laptop boxes or request that our team provide professional packing materials and pack the items for you.

• Declaration of value: If you do not provide a written declaration of the value of your goods, our liability for loss or damage is limited. We are only responsible if loss or damage is caused by negligence or breach of contract on our part.

• Liability limits: The amount of our liability is determined according to the above conditions.

• We will handle your belongings with the utmost care and will utilise blankets or other available protective coverings as needed. However, we do not assume responsibility for any damage to items that have been self-packed, particularly if they are not packed to a suitable standard.

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In all circumstances, our duty remains to deliver or make available your goods undamaged, in the same condition as when packed or prepared for transport.

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6. Excluded Items

6.1: Unless agreed in writing by an authorised representative of Removal Near Me, the following items cannot be declared for transport under any circumstances:

• Alcohol, tobacco, drugs, perfumes, cigars, cigarettes, or similar items.

• Batteries, unless built-in and non-removable.

• More than three e-scooters, e-bikes, e-skateboards, or similar battery-powered vehicles.

• Money, jewellery, watches, precious stones, metals, deeds, bullion, bonds, stamps, coins, or similar valuables.

• Goods requiring export/import licences or government permission.

• Items likely to attract pests, cause infestation, or contamination.

• Perishable goods or items needing a controlled environment.

• Pornographic material, medicines, illegal items, counterfeit or smuggled goods.

• Chemicals, radioactive, toxic substances, asbestos, or hazardous items.

• Pets, livestock, other living creatures, or plants.

• Combustible or flammable substances (fireworks, gas, paint, petrol, aerosols, etc.).

• Weapons, firearms, ammunition, explosives, or or items requiring special licences.

• Any item that emits fumes, odours, or poses environmental or personal risks.

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6.2.: Your Responsibilities:

• Do not submit Excluded Items under any circumstances.

• If submitted without consent, you must arrange their transport or storage yourself.

• Removal Near Me is not liable for loss, damage, or injury related to Excluded Items.​

• You are responsible for any costs related to disposal.

• We are not liable for damage caused by Excluded Items to your property or others.

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By submitting goods, you acknowledge that no excluded items are included and accept responsibility for any prohibited items found, including associated costs.

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7. Ownership of the Goods

By entering into this Agreement, you confirm that:

• The goods being transported belong to you, or to someone you represent, and you have permission to arrange their transport.

• If the goods belong to another person, you have full authority and consent from the owner (or anyone with a legal interest) to enter this Agreement and have provided them with a copy.

• Ownership of the goods is not disputed, and no third-party claims exist regarding the goods.

• You will be responsible for any claims, damages, or costs against Removal Near Me arising from a breach of these warranties.

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8. Damage to Premises or Other Property

• Limited Liability:

  • Our liability for loss or damage to premises or property (other than the goods) is limited.

• Damage from Negligence:

  • If damage occurs due to our negligence or breach of contract, liability is limited to surface or area repair only.

• Customer Instructions:

  • We are not responsible for damage resulting from moving goods under your explicit instructions against our advice, when following recommended procedures could have avoided damage.

• Refusal of Risky Moves:

  • We reserve the right to refuse to move bulky items if there is insufficient space, or if moving them could damage walls, furniture, or property structure.

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9: Our right to sub-contract the work 

9.1:  We reserve the right to sub-contract any part or all of the work.

9.2: In the event of subcontracting, these terms and conditions will continue to apply.

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10: Congestion Charge & Tools
There will be an extra charge of £18 when passing through the London Congestion Charge Zone, other congestion charge zones, tolls or ferry charges will be charged accordingly. These additional charges will be communicated and added to your total, unless stated otherwise.

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11: Staff Abuse

• Verbal abuse, threatening behaviour, or any form of intimidation towards our staff will not be tolerated.

• If our driver or team is forced to leave the job due to abusive behaviour (verbal or otherwise), the customer will remain fully liable for the total agreed payment.

• These Terms and Conditions are governed by the laws of the United Kingdom.

• By agreeing to these Terms, the customer submits to the exclusive jurisdiction of the courts of the United Kingdom.

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PAYMENT TERMS:

• Deposit Requirements: A minimum deposit of 30% is required at the time of booking for all jobs, whether fixed-price or hourly.

• Final Payment:

  • Final payment, including any extra charges, is due on the day of the job, or at the end of each day for multi-day jobs.

  • We reserve the right to request full payment before the start of any job or prior to unloading.

• Price Agreement:

  • You cannot deny any part of the agreed price.

  • Commercial work will be invoiced as agreed in writing by Removal Near Me management.

• Payment Queries: Any payment queries must be directed to head office on the day of the move. Removals staff cannot amend quotations or sums due.

• Accepted Payment Methods:

  • Online bank transfer or cash on completion.

  • Not accepted: Cheques, American Express, Diners cards.

• Card Authorisation: By providing card details, you agree to automatic debit on completion or before the start of the job for the final amount, including time worked, materials, and associated costs.

• Non-Payment Consequences:

  • Refusal to pay may result in goods being held until payment is made.

  • Goods will be stored for 28 days, at the customer’s expense. Uncollected goods after 28 days may be disposed of, and the debt company will handle recovery.

  • Interest may be charged at 4% per annum above the Bank of England base rate, calculated daily.

  • Failure to pay within 7 days may result in County Court proceedings to recover the full amount, plus interest and associated costs.

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CANCELLATIONS & POSTPONEMENTS:

Customers may cancel or reschedule bookings by giving advance notice.

• We require at least 24 hours’ notice to amend or cancel a booking. If you cancel or reschedule more than 24 hours before the booking time, no charges will apply and any deposit will be refunded. Cancellations or changes made within less than 24 hours of the booking time will incur a 30% fee of the total order (equivalent to the deposit).

• Same-Day or Short-Notice Bookings: For bookings made less than 24 hours in advance, including same-day bookings, any cancellation or rescheduling will incur a fee of 50% of the total order. This charge covers labour, vehicle allocation, and lost scheduling opportunities.

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We reserve the right to cancel a booking due to circumstances beyond our control (vehicle breakdown, extreme weather, emergencies). In such cases, deposits will be refunded or rescheduled.

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LIABILITY AND INSURANCE:

Removal Near Me is fully insured for Goods in Transit and Liability. Our standard liability covers up to £1,000,000 for liability and up to £10,000 for goods in transit, with an excess of £250 per claim payable by the customer. It is the customer’s responsibility to declare any high-value items specifically. We are not liable for damage to items packed by the customer in unsuitable or reused materials.

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Exclusions of Liability:

By submitting goods for transport, you acknowledge that Removal Near Me will not be liable for loss or damage in the following circumstances, except where explicitly caused by our negligence or breach of contract. 

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General Limitations:

• We are not liable for loss or damage caused by fire or explosion, however caused, unless due to our negligence or breach of contract.

• We are not liable for loss or damage to Excluded Items  or for any other property damaged as a result of Excluded Items.

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Specific Items Excluded from Liability - We are not liable for loss, damage, or failure of:

• Bonds, securities, stamps, manuscripts, electronic data, and mobile phones.

• Plants or items likely to attract vermin, pests, infestation, or contamination.

• Perishable goods or items requiring controlled environments.

• Furs, jewellery, watches, precious stones/metals, money, coins, deeds.

• Animals, birds, or fish.

• Property in wardrobes, drawers, appliances, or containers not packed/unpacked by us.

• China glassware, or fragile items not professionally packed/unpacked by us.

• Electrical, electronic, or mechanical items (appliances, TV, computers, clocks, instruments) unless packed by us.

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 External Circumstances Beyond Our Control - We are not liable for loss or damage caused by:

• War, invasion, terrorism, rebellion, civil war, acts of foreign enemies, military coups, revolution, or other hostilities.

• Acts of God, strikes, natural disasters, or other events outside our reasonable control.

• Indirect or consequential loss, including business loss, loss of profits, loss of anticipated savings, goodwill, or commercial value.

• Changes in weather or climate.

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Normal Wear, Tear, and Pre-Existing Conditions - We are not liable for:

• Normal wear and tear, gradual deterioration, leakage, evaporation, discolouration, loosening of joints, or crumbling of particle board furniture.

• Pre-existing or latent defects in the property.

• Mould, mildew, rust, damp, or pest infestation, unless directly caused by our negligence.

• Accidental damage during loading or unloading not arranged by us.

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Owner or Third-Party Packing​: 

• Transport without our packing/protection service is undertaken at the client’s own risk.

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• We are only liable for damage to premises caused directly by our negligence. Any damage must be noted on the delivery receipt and confirmed in writing within two days, unless a reasonable extension is requested by you and agreed in writing. Because third parties are often present during collection or delivery, it may not always be possible to determine responsibility for loss or damage. If we are found negligent or in breach of contract, our liability for damage to your premises is limited to either: 1: Option A: The cost of repairing the damaged area, up to a maximum of £75; or 2: Option B: A payment of up to £75 per premises.

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• Liability for items that are part of a pair or set is limited to the value of the individual item, not the set.

 

 Vehicles and Accessories:

• We are not liable for scratching, bruising, denting, marring, rust, oxidation, or discolouration unless a Vehicle Condition Report is completed prior to services.

• Loss/damage to accessories, removable items, or personal effects in a vehicle is excluded.

• Damage while the vehicle is driven under its own power (except for loading/unloading) is excluded.

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No employee of ours shall be separately responsible for any loss, damage, miss-delivery, errors or omissions resulting from the provisions of this Agreement.

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Loss or Damage After Delivery - Our liability ends once goods are delivered or handed over to you or your nominated representative.

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 Other Exclusions:

• Loss/Damage resulting from repair, cleaning, restoration, or improper handling unless arranged by us.

• Confiscation, seizure, or damage by customs or government authorities.

• Any reduction in value or depreciation following repair, restoration, or damage.

• Loss of data records, except for the cost of blank data media

• Any sentimental value, financial loss unrelated to property, or unforeseeable loss, unless specifically agreed in writing before entering into the contract.

• Damage resulting from goods being moved under your express instructions against our advice.

• General average contributions, salvage charges, or extra transport costs, unless they result from our negligence.            

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DEADLINE CLAIMS:

• For goods supplied by us, please contact our office and also notify us in writing of any visible loss, damage, or failure to deliver any goods at the time of delivery.

• Once work has been completed and our staff have left, we accept no responsibility for any subsequent damage. Any issues must be reported to our team before they leave the premises.

• We will not be liable for any loss of or damage to the goods unless a claim is notified to us, our agent, or the company carrying out the collection or delivery on our behalf at the time of delivery.

• We are not liable for any items or goods not packed or unpacked by us, including any damage that occurs during transport or handling by third parties.

• Where goods are packed and unpacked by us, you must notify us in writing within 24 hours of delivery of any loss or damage that was not apparent at the time of delivery.

• The same 24H written notification requirement applies to furniture or any other items delivered by us that were packed/unpacked by us.

• Failure to notify us in accordance with these requirements will result in no liability on our part for any subsequent loss or damage.

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INSURANCE:

All goods are insured up to £10,000. Insurance apply only if you provide Inventory List with all your items including value. We are not liable for the first £250.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required. 

 

Goods will be covered by our insurer only if the Removal Near Me team prepares and handles all items listed in the Inventory List provided by the customer. Any items not included in the Inventory List, or not packed/handled by our team, are not covered under our insurance.

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The insurance provided does not cover the following:

• Pre-existing damage

• Poorly packed boxes provided by the customer

• Items not disclosed as high-value

• Jewellery, cash, or important documents – these should be carried personally by the customer

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Customers are strongly encouraged to arrange additional insurance for extremely high-value goods.​

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DELAYS AND ACCESS:

We aim to be punctual, but we are not responsible for delays due to traffic, road closures, accidents, weather, or other factors beyond our control.

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• We will make every effort to arrive within the estimated time frame.

• Arrival times are estimates only.

• Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc.).

• We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays.

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Other than by reason of our negligence or breach of contract, we shall not be liable for any delays in transport.

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PARKING:

• Providing a parking permit is the responsibility of the customer.

• If there are parking restrictions (e.g., yellow lines, red routes, residents-only zones), you must:

  • Obtain a permit or suspension from the local council, or

  • Advise us honestly of the closest legal parking (e.g., 50 yards, 100 yards from the property).

• Legal parking in advance is recommended. Reserving a space for the van or obtaining a council permit can help avoid delays or additional costs.

• Parking fines received due to lack of legal parking or pre-arrangement are the responsibility of the customer and must be paid on completion.

• Drivers will not park illegally; if no legal parking is provided, the driver may need to leave.

• If a customer does not provide a parking permit, a deposit of £80  may be requested to cover potential fines.

  • If no penalty ticket is received within six weeks, the deposit will be refunded.

  • If a ticket is issued, we will send photos via email to confirm.

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WASTE DISPOSAL COMPLIANCE:

As a licensed waste carrier, Removal Near Me adheres strictly to UK environmental regulations. All rubbish and full clearance services incur disposal fees based on material type and weight. We do not handle hazardous materials, chemicals, or flammable liquids under any circumstances.

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ADDITIONAL TERMS AND CONDITIONS:

• By booking and confirming your move with us, or by using our website, you agree to be bound by these Terms and Conditions.

• You acknowledge that Removal Near Me will use reasonable efforts to process your enquiry and forward your completed form to suitable local firms within the UK where applicable.

• Removal Near Me accepts no responsibility for third-party companies to whom your details may be passed. Any contract entered into or work carried out is strictly between you and the relevant third party, whose contact details will be provided to you.

• Removal Near Me shall not be liable for any loss or damage including loss of profits or any other consequential loss arising directly or indirectly from the use or reliance on information provided or from any errors or deficiencies in the website whether caused by negligence or otherwise.

• We make no representations or warranties regarding the accuracy, reliability, or completeness of information, services, software, text, or graphics on the website. Users are responsible for verifying any information and making any enquiries they consider necessary.

• While we take reasonable steps to keep the website and server free from viruses, trojans, and other malicious programs, we do not guarantee that the website will operate error-free or be entirely secure. Users are responsible for taking their own precautions.

• We shall not be liable for any loss, liability, or damage resulting from server crashes, downtime, deletion, corruption, loss, or removal of data arising from circumstances beyond our reasonable control.

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